Privacy Policy

1. What We Collect

We collect information you provide to us when you use our Service. This can include:

• Contact details (name, email address, and optionally phone number)
• Travel and application information you enter (e.g., itinerary details)
• Identity details required for the form submission (e.g., passport details), if provided
• Support messages you send to us
• Technical metadata (e.g., device type, browser, approximate location derived from IP, timestamps, and basic analytics events)

Please avoid sending sensitive information via the Contact form unless we explicitly request it.

2. Why We Collect It

We use your information to:

• Provide the Service and help you complete and submit arrival documentation
• Validate and format information to reduce errors and rejection risk
• Provide customer support and respond to questions
• Process payments and handle refunds
• Maintain service security and prevent fraud or abuse
• Improve reliability, performance, and user experience

3. How We Protect Your Data

• Encryption in transit: data is transmitted using HTTPS/TLS.
• Encryption at rest: stored data is encrypted at rest.
• Access controls: access to systems is restricted to authorized personnel and services.
• Operational monitoring: we monitor for suspicious activity and take protective action.

No online service can guarantee absolute security, but we take reasonable measures to protect your data.

4. Data Retention and Deletion

We aim to keep personal data only for as long as necessary to operate the Service.

• Travel/identity information: we delete travel information (including passport details), after processing is completed, unless we are required to retain it longer by law or to resolve a support issue you ask us to investigate.
• Contact + order metadata: we may retain your name, email address, and basic order/support metadata for up to 30 days to assist with refunds, support, and dispute resolution.
• Security logs: we may retain limited security logs for longer periods to protect the Service and prevent fraud.

5. Sharing of Information

We do not sell your personal information. Ever.

We share information only when necessary to provide the Service, including:

• Payment providers (to process payments and refunds)
• Infrastructure providers (to host and secure the Service)
• Support tooling (if used to manage customer support conversations)
• Legal compliance (if required by law, court order, or to protect rights and safety)

Where we use service providers, we expect them to protect your information and only use it to provide services to us.

6. Payment Information

We do not collect, store, or have access to your full credit card or debit card details.

All payments are processed securely by a trusted third-party payment provider. When you enter payment details, that information is transmitted directly to the payment processor over an encrypted connection.

We only receive limited confirmation information necessary to verify that payment was successful (such as transaction ID, payment status, and billing email address). We never see or store your full card number, CVV, or banking credentials.

7. Cookies and Analytics

We may use cookies or similar technologies to make the site work, remember preferences, and understand usage. You can control cookies through your browser settings.

8. Your Choices

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond within a reasonable timeframe.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have questions about privacy, please contact us via the Contact page.